Crewe property management agent Bespoke Lettings, is the latest company to join the NALS nationwide letting scheme - set up to provide a much-needed scheme to enable landlords and tenants to avoid the pitfalls of dealing with ‘cowboy’ letting agents. Bespoke Lettings with immediate effect is now fully licensed operator under the NALS scheme and will bear the NALS logo.
NALS (The National Approved Letting Scheme) ensures that agents comply with defined service standards and has in place a customer complaints procedure offering independent redress through The Property Ombudsman’s scheme, Professional Indemnity Insurance, Client Money Protection cover and access to Tenancy Deposit Protection.
The scheme is supported by some of the most powerful voices in the property industry. The British Property Federation (BPF), the National Union of Students (NUS) and the Guild of Letting and Management are all Board members, whilst the National Federation of Property Professionals (NFOPP) and RICS endorse NALS. The scheme is open to any firm operating in the lettings sector who meets NALS’ strict criteria.
NALS Operations Director Isobel Thomson comments: “NALS service standards are the consumer’s benchmark against which to judge the performance of letting and management agents operating in the private rented sector and we are delighted to welcome (your name) into the scheme.
“Agents such as Penny are in the vanguard of a drive to establish uniform service standards in the industry. Those agents who are not prepared to meet the standards required by NALS and, most importantly, the public, will not survive for long.”
Penny, partner at Bespoke Lettings adds: “We see being a NALS licensed firm as an excellent opportunity to increase business within our letting and management department. This visible assurance provided by the NALS logo gives prospective landlords and tenants the confidence of knowing the service they can expect from dealing with us.”
Advancing standards in land, property and construction
RICS is the world's leading professional body for qualifications and standards in land, property and construction.
As people, governments, banks and commercial organisations continue to demand more assurance of certified standards and ethics, attaining RICS status is the recognised mark of property professionalism.
With around 100,000 qualified members and over 50,000 students and trainees in some 140 countries, RICS provides the world's leading professional qualification in land, property, construction and the associated environmental issues.
An independent organisation, RICS acts in the public interest: setting and regulating the highest standards of competence and integrity among our members; and providing impartial, authoritative advice on key issues for business, society and governments worldwide.
Serving the public interest
RICS was founded in London in 1868, and granted a Royal Charter by Queen Victoria in 1881. The Charter requires the Institution "to maintain and promote the usefulness of the profession for the public advantage." This commitment to act in the interests of society in everything we do continues to be our guiding principle.
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